This policy applies to OzGuard Melbourne Garage Doors & Gates (ABN 67688419105) ("we", "us", "our"), and to www.ozguard.com.au and the services we provide.
Last updated: 16 September 2026
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Depending on how you interact with us, we may collect:
We collect personal information directly from you where reasonably practicable — when you complete a form, request a quote, make a purchase, call us, or email us. We also collect technical information automatically through cookies and similar technologies.
We use personal information to:
We only use your information for the purpose it was collected, a directly related purpose you would reasonably expect, or another purpose you have consented to.
Where you have consented, or where it is otherwise permitted, we may send you marketing communications about our products and services. Every marketing message includes an unsubscribe facility, as required by the Spam Act 2003 (Cth). You can opt out at any time by using that facility or by contacting us.
We may disclose personal information to:
We do not sell your personal information. We require our service providers to protect your information and to use it only for the purposes we engage them for.
Some of our service providers — including cloud hosting and analytics providers — may store or process information outside Australia. Before disclosing personal information overseas we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as we need it for the purposes described in this policy or as required by law, after which we destroy or de-identify it.
If we suffer a data breach that is likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We will respond within a reasonable period, and will explain our reasons if we are unable to give access or make a correction.
Our website uses cookies and similar technologies. For details of what we use and how to manage them, see our Cookie Policy at /legal/cookie-policy.
If you believe we have breached the Australian Privacy Principles, please contact us first using the details below so we can investigate. We will acknowledge your complaint and aim to resolve it promptly.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or by calling 1300 363 992.
We may update this policy from time to time. The current version is always available on this page, with the date it last changed shown above.
If you have questions about this policy or the way we handle your personal information, contact us at:
