Company
OzGuard Melbourne Garage Doors & Gates Dark LogoOzGuard Melbourne Garage Doors & Gates Dark Logo dark

Trusted garage door repair specialists servicing Glen Huntly, Bentleigh, Carnegie, Caulfield, Oakleigh, Moorabbin, and the City of Glen Eira, City of Monash, and City of Kingston. OzGuard provides 24/7 emergency garage door repairs, installations, automation, and roller door services across Melbourne suburbs.

5 Beverley St

0448437113[email protected]

Operating Hours

  • Sunday: Open 24 Hours
  • Monday: Open 24 Hours
  • Tuesday: Open 24 Hours
  • Wednesday: Open 24 Hours
  • Thursday: Open 24 Hours
  • Friday: 08:00 – 17:00
  • Saturday: Closed
services
    Roller Door Repairs & Maintenance
    Garage Door Track Alignment & Rep...
    Garage Doors / Roller Doors Installs
    Garage Door Panel Repair & Replac...
    Garage Door Motor Repairs & Repla...
    Garage Door Cable Repair & Replac...
    24/7 Emergency Garage Door Repair...
    Garage Door Spring Repair & Repla...
    Garage Door Opener Install , Repa...
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ABN: 67688419105
© 2026 OzGuard Melbourne Garage Doors & Gates. All rights reserved.

Privacy Policy

Last Updated: 31 July 2025



1. Introduction

This Privacy Policy explains how Ozguard Garage Doors ABN [Your ABN] ("we", "us", "our") collects, uses, discloses, and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws.



2. What Personal Information We Collect

We may collect the following types of personal information:


Contact Information:

  • Name, email address, phone number, postal address
  • Business contact details


Account Information:

  • Username, password, account preferences
  • Billing and payment information


Technical Information:

  • IP address, browser type, device information
  • Website usage data, cookies, and similar technologies
  • Location data (if you consent)


Communication Records:

  • Records of communications with us
  • Feedback, complaints, and survey responses
  • Photos of garage doors and installation sites (with consent)


Property and Service Information:

  • Property address and access requirements
  • Garage door specifications and measurements
  • Installation and service history
  • Warranty and maintenance records


Sensitive Information: We do not generally collect sensitive information unless it is necessary for our services and you have provided explicit consent. Sensitive information includes health information, racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, and biometric information.



3. How We Collect Personal Information

We collect personal information through:

  • Direct interactions (forms, phone calls, emails, meetings)
  • Our website and digital platforms
  • Third-party service providers
  • Publicly available sources
  • Cookies and tracking technologies



4. Why We Collect and Use Personal Information

We collect and use your personal information for the following purposes:


Primary Purposes:

  • Providing garage door installation, repair, and maintenance services
  • Quoting and project management
  • Processing transactions and managing customer accounts
  • Scheduling appointments and service calls
  • Communicating about our services and appointments
  • Customer support and relationship management
  • Warranty management and after-sales service


Secondary Purposes:

  • Marketing and promotional activities (with consent)
  • Business analytics and improvement
  • Legal compliance and regulatory requirements
  • Fraud prevention and security


We will not use your personal information for purposes other than those disclosed unless we have your consent or are otherwise permitted by law.



5. Disclosure of Personal Information

We may disclose your personal information to:


Service Providers:

  • IT service providers and cloud storage providers
  • Payment processors and financial institutions
  • Marketing and communications providers
  • Professional advisors (lawyers, accountants, auditors)


Business Partners:

  • Authorised dealers and distributors
  • Joint venture partners (with consent)


Legal Requirements:

  • Government agencies and regulatory bodies
  • Law enforcement agencies
  • Courts and tribunals


Business Transfers:

  • In connection with business sales, mergers, or acquisitions

We do not sell your personal information to third parties for their marketing purposes.



6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access, use, or disclosure
  • Accidental loss or destruction
  • Misuse, interference, and modification

Our security measures include:

  • Secure data transmission (SSL/TLS encryption)
  • Access controls and authentication
  • Regular security assessments
  • Staff training on privacy and security


7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Meet our legal and regulatory obligations
  • Resolve disputes and enforce agreements

We securely destroy or de-identify personal information when it is no longer needed.


8. Your Rights

Under Australian privacy law, you have the right to:

Access: Request access to the personal information we hold about you

Correction: Request correction of inaccurate, incomplete, or out-of-date information

Complaints: Lodge a complaint about our handling of your personal information

Opt-out: Unsubscribe from marketing communications

Anonymity/Pseudonymity: Deal with us anonymously or by pseudonym where practicable


9. How to Exercise Your Rights

To exercise your rights or make an enquiry, contact us:

Privacy Officer Ozguard Garage Doors Email: [email protected] Phone: 0448 437 113 Address: 59A Patterson Road, Bentleigh VIC

We will respond to your request within a reasonable time, usually within 30 days. We may charge a reasonable fee for providing access to your information.


10. Complaints Process

If you have a complaint about our handling of your personal information:

  1. Contact our Privacy Officer using the details above
  2. We will investigate your complaint and respond within 30 days
  3. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
    • Website: www.oaic.gov.au
    • Phone: 1300 363 992
    • Email: [email protected]


11. Cookies and Online Tracking

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyse website traffic and usage patterns
  • Deliver targeted advertising (with consent)

You can manage cookie preferences through your browser settings. Some website features may not function properly if cookies are disabled.


12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.


13. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such information, we will take steps to delete it.


14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending you a notification (if we have your contact details)

The current version will always be available on our website with the last updated date.


15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Ozguard Garage Doors Privacy Officer Email: [email protected] Phone: 0448 437 113 Address: 59A Patterson Road, Bentleigh VIC ABN: [Your ABN]


This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles as at 31 July 2025. For the most current privacy law requirements, please consult the Office of the Australian Information Commissioner (www.oaic.gov.au).

Company
OzGuard Melbourne Garage Doors & Gates Logo

Trusted garage door repair specialists servicing Glen Huntly, Bentleigh, Carnegie, Caulfield, Oakleigh, Moorabbin, and the City of Glen Eira, City of Monash, and City of Kingston. OzGuard provides 24/7 emergency garage door repairs, installations, automation, and roller door services across Melbourne suburbs.

5 Beverley St

0448437113[email protected]

Operating Hours

  • Sunday: Open 24 Hours
  • Monday: Open 24 Hours
  • Tuesday: Open 24 Hours
  • Wednesday: Open 24 Hours
  • Thursday: Open 24 Hours
  • Friday: 08:00 – 17:00
  • Saturday: Closed
ABN: 67688419105
© 2026 OzGuard Melbourne Garage Doors & Gates. All rights reserved.
  • legal
      Terms & conditions
      privacy policy
      Cookie Policy
    services
      Roller Door Repairs & Maintenance
      Garage Door Track Alignment & Rep...
      Garage Doors / Roller Doors Installs
      Garage Door Panel Repair & Replac...
      Garage Door Motor Repairs & Repla...
      Garage Door Cable Repair & Replac...
      24/7 Emergency Garage Door Repair...
      Garage Door Spring Repair & Repla...
      Garage Door Opener Install , Repa...